Please allow up to 2-4 weeks before shipping. Select handcrafted pieces may take longer before the shipment process begins. Your patience is greatly appreciated.

After placing your order, you'll receive a confirmation email with your order number. Once your item ships, a second email will provide your tracking number. 🕓 Tracking links become active once your shipping label is prepared. If your package hasn't arrived after a few weeks from shipment notification, feel free to reach out at support@visionuntold.store.

Shipping costs are calculated at checkout based on your location and selected shipping speed. We ship via USPS, UPS, or other reliable carriers to ensure timely delivery. Free shipping may be available for qualifying orders or during special promotions (check banners or your cart for updates).

All sales are final. No returns or exchanges unless the product is defective, damaged, or incorrect. Refunds/exchanges are only available for eligible errors, not due to sizing or buyer’s remorse. For more info, visit our full Return & Exchange Policy.

Orders are processed in the order they are received. Processing includes verifying order details, preparing packaging, and quality-checking. Once fulfilled, you’ll receive tracking info via email. 🛠 Please note that processing times may be extended during high-volume periods or for handmade pieces.

Need help? We're here. For questions, concerns, or feedback, email us directly at support@visionuntold.store. Response time is typically 1–3 business days. We appreciate your patience as a small, independent brand focused on doing things right.